Cancellation Policy - Jewelry

Cancellation Policy for thejadehighlands.com

Last Updated: 27/11/2023

At thejadehighlands.com, we understand that sometimes plans change. Our Cancellation policy is designed to accommodate various situations while ensuring a fair and consistent experience for all our customers.

1. Order Cancellation:

• You may cancel your order within 3 hours of placing it. To cancel your order, please contact our customer support team at contact@thejadehighlands.com 

2. Customized or Personalized Orders:

• For customized or personalized jewelry orders, we begin production shortly after receiving your order. Therefore, cancellations for these orders must be made within 1 hour of placing the order.

3. Cancellation After Shipping:

• If your order has already been shipped before you request a cancellation, you may not allowed to return the jewelry.

4. Refunds:

• If your order is eligible for cancellation within the specified timeframe, we will process a refund to the original payment method used for the purchase. Please allow 3 business days for the refund to appear in your account.

5. Contact Us:

• If you have any questions or need assistance with canceling an order, please contact our customer support team at contact@thejadehighlands.com.

6. Changes to this Cancellation Policy:

• We reserve the right to modify our cancellation policy at any time. Any changes will be posted on our website.

By placing an order on thejadehighlands.com you acknowledge that you have read and agree to our cancellation policy.