Cancellation Policy - Home Stay

Cancellation Policy for thejadehighlands.com

Last Updated: 27/11/2023

At The Jade Highlands, we aim to provide a comfortable and enjoyable stay for all our guests. To achieve this, we have established a transparent cancellation policy that outlines the procedures and guidelines for canceling a reservation with us.

1. Reservation Cancellation:

  • Guests may cancel their reservation at any time before their planned check-in date. To request a cancellation, please contact us by email at contact@thejadehighlands.com or call +91 9003038195.

2. Cancellation Fees:

  • The following cancellation fees apply based on the timing of the cancellation:

    • Cancellation made 7 days or more before the check-in date: No cancellation fee; a full refund will be issued.
    • Cancellation made within 3 days - 7 days before check-in date: A cancellation fee equal to 50% of the total reservation cost will be charged.
    • No refund within 72 hrs before check in time.
    • No-shows (guests who do not arrive and do not cancel in advance): The full reservation cost will be charged as a cancellation fee.

3. Refunds:

  • Refunds for eligible cancellations will be processed back to the original payment method used for the booking. Please allow15 business days for the refund to be reflected in your account.

4. Changes to Reservation Dates:

  • If you wish to change the dates of your reservation, please contact us as early as possible. We will make every effort to accommodate your request based on availability and our policies.

5. Special Events and Peak Seasons:

  • Different cancellation policies may apply during special events, peak seasons, or for group bookings. These policies will be clearly communicated at the time of booking and will supersede the standard cancellation policy.

6. Contact Us:

  • If you have any questions or need assistance with canceling or modifying your reservation, please do not hesitate to contact our customer support team at contact@thejadehighlands.com.

7. Changes to this Cancellation Policy:

  • We reserve the right to modify our cancellation policy at any time. Any changes will be posted on our website.

By making a reservation on thejadehighlands.com, you acknowledge that you have read and agree to our cancellation policy.

Please note that this policy is subject to change, and any updates will be posted on our website.