FAQ - Jewelry

FAQs for 92.5 Silver Jewelry

1. What does 92.5 silver mean?
92.5 silver, also known as sterling silver, means that the jewelry is made up of 92.5% pure silver and 7.5% other metals (usually copper). This combination enhances durability and strength while maintaining the beauty of pure silver.

2. How should I care for my 92.5 silver jewelry?
To keep your sterling silver jewelry looking its best:
- Avoid exposing it to harsh chemicals like chlorine or bleach.
- Store it in a cool, dry place, preferably in an airtight container or ziplock bag to prevent tarnishing.
- Clean it regularly with a soft cloth and use a silver polishing cloth for tarnished pieces.

3. Will my 92.5 silver jewelry tarnish?
Yes, sterling silver can tarnish over time due to exposure to air and moisture. Regular cleaning and proper storage can help minimize tarnishing and keep your jewelry looking beautiful.

4. Is 92.5 silver hypoallergenic?
Sterling silver is generally hypoallergenic and suitable for most people with sensitive skin. However, the small amount of other metals, such as copper, might cause reactions in very sensitive individuals.

5. Can I wear my 92.5 silver jewelry every day?
Yes, sterling silver jewelry is durable enough for everyday wear. However, it's best to avoid wearing it during activities that could expose it to harsh chemicals, excessive moisture, or rough handling to maintain its appearance.

6. How can I tell if my jewelry is real 92.5 silver?
Authentic sterling silver jewelry is often stamped with "925" or "S925" to indicate its silver content. Additionally, genuine silver has a distinct shine and weight compared to imitation pieces.

7. What should I do if my 92.5 silver jewelry gets scratched?
Minor scratches can be polished out with a silver polishing cloth. For deeper scratches or more significant damage, it's best to take your jewelry to a professional jeweler for repair and polishing.

8. Can 92.5 silver jewelry be resized or repaired?
Yes, most sterling silver jewelry can be resized or repaired by a professional jeweler. It's always a good idea to consult with an expert to ensure your piece is handled correctly.

SHIPPING

1. My package hasn’t arrived but the tracking says it’s been delivered?

Please contact your local courier office as well as us contact@thejadehighlands.com or Phone/Whatsapp: +91 9003038195 and we will look into this!

2. How long will it take to ship my order?

All orders are processed and will ship within 3 business days. Shipping within India ranges between 2 - 4 days. International shipping is expected to take 2-3 weeks depending on the location.

GIFTING

3. I want to give my order as a gift, does it come packaged?

If the order is a gift, please note this in the comments section when placing your order, as each order comes with a little card in which the name of the receiver can be written.

REPAIRS AND EXCHANGES

4. Can I exchange my item and what is your Return policy?

Kindly go through our Return & Exchange Policy.

5. My crystal bracelet broke, can I have it restrung?

We understand that unforeseen events can occur. If your bracelet or necklace breaks within the first 6 months of your purchase, we're pleased to offer a complimentary restringing service. Please note that the only costs involved are related to shipping, which will be divided between you and us. You'll cover the shipping to return the bracelet to us, and we'll take care of the cost to send it back to you. In case an incident occurs after the initial 6-month period, kindly reach out to us at contact@thejadehighlands.com, and we'll gladly assist you!"

ASSEMBLY AND SOURCING

6. How are your gemstones sourced?

We make diligent efforts to procure stones that adhere to ethical mining practices. The majority of the stones in our collection are sourced from countries such as Thailand, India, China. In our collaborations with vendors, we take care to communicate with them to obtain comprehensive information regarding stone sourcing and mining practices.

All of our pieces are assembled in India by us.

SIZING AND CRYSTAL BRACELET CARE

7. What size bracelet should I order?

Please take a look at our sizing guide! If you need help finding your perfect size, give us a shout at contact@thejadehighlands.com.

8. How should I care for my jewelry?

Avoid wearing your jewelry while showering, sleeping, swimming, and exercising. Minimize your jewelry's exposure to any chemicals, such as lotions, hairspray, etc. It is best to store your jewelry in a dry area.