FAQ - Jewelry

SHIPPING

1. My package hasn’t arrived but the tracking says it’s been delivered?

Please contact your local post office as well as us contact@thejadehighlands.com or Phone/Whatsapp: +91 9003038195 and we will look into this!

2. How long will it take to ship my order?

All orders are processed and will ship within 3 business days. Shipping within India ranges between 2 - 4 days. International shipping is expected to take 2-3 weeks depending on the location.

GIFTING

3. I want to give my order as a gift, does it come packaged?

If the order is a gift, please note this in the comments section when placing your order, as each order comes with a little card in which the name of the receiver can be written.

REPAIRS AND EXCHANGES

4. Can I exchange my item and what is your Return policy?

Kindly go through our Return & Exchange Policy.

5. My bracelet broke, can I have it restrung?

We understand that unforeseen events can occur. If your bracelet or necklace breaks within the first 6 months of your purchase, we're pleased to offer a complimentary restringing service. Please note that the only costs involved are related to shipping, which will be divided between you and us. You'll cover the shipping to return the bracelet to us, and we'll take care of the cost to send it back to you. In case an incident occurs after the initial 6-month period, kindly reach out to us at contact@thejadehighlands.com, and we'll gladly assist you!"

ASSEMBLY AND SOURCING

6. How are your gemstones sourced?

We make diligent efforts to procure stones that adhere to ethical mining practices. The majority of the stones in our collection are sourced from countries such as Thailand, India, China. In our collaborations with vendors, we take care to communicate with them to obtain comprehensive information regarding stone sourcing and mining practices.

All of our pieces are assembled in India by us.

SIZING AND BRACELET CARE

7. What size bracelet should I order?

Please take a look at our sizing guide! If you need help finding your perfect size, give us a shout at contact@thejadehighlands.com.

8. How should I care for my jewelry?

Avoid wearing your jewelry while showering, sleeping, swimming, and exercising. Minimize your jewelry's exposure to any chemicals, such as lotions, hairspray, etc. It is best to store your jewelry in a dry area.