Flower Pendant

Shipping Policy for The Jade Highlands

Last Updated: 27/11/2023

At The Jade Highlands, we are dedicated to delivering exceptional jewelry and providing a seamless shopping experience. Our shipping policy outlines important information about how we handle shipping and delivery of your precious purchases.

1. Processing Time:

• All orders are processed within 3 business days of receiving payment.
• Pre-orders will be dispatched within 10 business days from the order date.
• Customized or personalized items may have a longer processing time, and the estimated timeframe will be communicated at the time of purchase.

2. Shipping Methods:

• We offer the following shipping methods:
  • Standard Shipping: Estimated delivery within 5 business days.
  • International Shipping: Estimated delivery times vary by destination.

3. Shipping Rates:

• Shipping rates are calculated based on the shipping method chosen, the destination, and the total weight of the order.
• Shipping costs will be displayed during the checkout process before finalizing your purchase.

4. Tracking Your Order:

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order's progress through our website or the shipping carrier's website.

5. Shipping Destinations:

• For international shipments, please note that customs duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

6. Shipping Delays:

• While we make every effort to ensure timely deliveries, we are not responsible for shipping delays caused by factors beyond our control, such as weather conditions, customs delays, or courier service disruptions.

7. Incorrect Shipping Information:

• It is the customer's responsibility to provide accurate and complete shipping information. We are not liable for any delays or losses resulting from incorrect or incomplete addresses provided by the customer.

8. Returns and Refunds:

• Please refer to our [Return and Refund Policy] for information on returning jewelry purchased from our website.

9.  Contact Us:

• If you have any questions or concerns regarding your order's shipping, please contact our customer support team at contact@thejadehighlands.com.

By placing an order on www.thejadehighlands.com, you acknowledge that you have read and agree to our shipping policy.

Please note that this policy is subject to change, and any updates will be posted on our website.

Maintenance Instructions

- Avoid spraying perfume directly on the jewelry.
- Keep away from prolonged contact with water.
- Store in a tight ziplock bag when not in use.
- Do not store under heavy items to protect the delicate nature of the jewelry.